1 reviews | Active since Aug 2013
Plz Mtn sort out my account and make me happy!
Mtn ...CAN YOU ANSWER THE LOAD OF QUESTIONS I HAVE FOR YOU AND WOULD LIKE FOR YOU TO ANSWER...<br> 1. WHY CAN I NOT MIGRATE TO A PACKAGE SUITABLE FOR ME? RATHER THAN PAYING FOR SOMETHING I DONT USE? <br> I have upgraded my number *** last year September/October... For R169 I get 50 mins(WHICH LAST A WEEK!!) 100sms's and 100 mb... And Idont use the DATA at all... Meaning MTN IS JUST BENEFITTING ALL THE WAY from my pocket... And when I upgraded I told the guy that I needed airtime rather than data... I dont know what he did... Recently I went to enquire about migrating after 3 months.... But no option available,ur CALL CENTRE IS PATHETIC and Ur consultants not very willing to assist. I have called in numorous times but to no avail. <br> 2. I would like to migrate and pay for something that I use... Caus ur benefitting rather than both of us winning. The R145 airtime and 25sms's is fine or more minutes and NO DATA...i dnt use that sim in a smartphone...so I end up losing it all. <br> 3. I want all my statements emailed to me,pdf/ whichever way... [Email Removed] <br> 4. And lastly I set up a pin for the router number ***... But If I call call centre they dont accept it?<br> HELP
Thank you for your post.
Please take note that you pay promo fee for 24 months the promo fee is included in the subscription fee, if you require to migrate the package to a different package the promo fee need to be paid in full before the package can be changed. The promo fee for 20 months remaining=R1779.80. If you request to go ahead with the migration please make payment in full.
Or you can visit any MTN store to assist you with the migration but note that the promo fee will be included in the package with the migration of your choice. Some migration has migration fee just ask the agent at the store regarding the migration fee charge.
The email address has been updated and the account is now on email function.
Please note that you have set up security MTN pin on the account that will not be the same as the router pin. If you cannot remember the account security pin the 808 call center will do the full security check with you then you can change the MTN account pin you have set up on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
Please take note that you pay promo fee for 24 months the promo fee is included in the subscription fee, if you require to migrate the package to a different package the promo fee need to be paid in full before the package can be changed. The promo fee for 20 months remaining=R1779.80. If you request to go ahead with the migration please make payment in full.
Or you can visit any MTN store to assist you with the migration but note that the promo fee will be included in the package with the migration of your choice. Some migration has migration fee just ask the agent at the store regarding the migration fee charge.
The email address has been updated and the account is now on email function.
Please note that you have set up security MTN pin on the account that will not be the same as the router pin. If you cannot remember the account security pin the 808 call center will do the full security check with you then you can change the MTN account pin you have set up on the account.
Kind Regards,
Alice van der Merwe
***