BN
Brenda N
1 reviews | Active since Jun 2015
27 Jun 2019, 15:50
Pls Help
Good day I have numerous complaints logged regarding the sim swap process either call centre or self service. I have lost my sim card again.. And i need someone to call me or email me to assists with sim swap Im currently using this number at the moment *** my email address is ***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Jun 2019, 10:59Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you advised that Zanele Mazibuko will be assisting you with your Sim swap.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you advised that Zanele Mazibuko will be assisting you with your Sim swap.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply28 Jun 2019, 10:59
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you advised that Zanele Mazibuko will be assisting you with your Sim swap.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you advised that Zanele Mazibuko will be assisting you with your Sim swap.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,