1 reviews | Active since Nov 2016
pls cancel contract or deliver my phone-MTN Contract Confirmation - UV***
I did n upgrad. on the 1st of September for a Hauwei P9 lite gold or white in colour for my daughter after 2 weeks DSV called m to arrange for d delivery u.....on my surprise the invoice specify the model n d black colour ...I didn't even open the package I sent it back ...its been a month now MTN have already deducted money on my account ...but I haven't got d phone.... I'm calling everyday I get different ppl they give m different numbers to call ....they even kept m holding for n hour for "Louise Green " their superior ....can ppl do their job "Austin "from Durban branch ....you process my upgrade can you pls make a follow up with the return department ......or if its not possibly just cancel the contract
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team