SO
Shereez O
1 reviews | Active since Feb 2016
23 Feb 2016, 13:36
Please unsuspend my line
Good day<br> <br> I have spoken to more than 5 consultants and still haven't received any feedback regarding unsuspending my line I have made payment of R500 that was outstanding and am still awaiting feedback I cannot make or receive any calls <br> <br> the number in question is ***<br> please contact me on *** urgently as it is very frustrating I keep being given wrong numbers, last girl I spoke to sarah gave me wrong number as well instead of helping me <br> <br>
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MTN South Africa's replyOfficial
25 Feb 2016, 13:58Hello Sherry456,
We are truly sorry for the inconvenience caused.
We can confirm that we've received the payment of R500.00 on the 1st of February 2016, however the account is still in arrears with R225.43.
Before the payment of R500.00 was made, the total amount due was R725.43. In order for the account to be reconnected, you will need to first make the payment of R225.43 as the system will automatically suspend the line once again.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We can confirm that we've received the payment of R500.00 on the 1st of February 2016, however the account is still in arrears with R225.43.
Before the payment of R500.00 was made, the total amount due was R725.43. In order for the account to be reconnected, you will need to first make the payment of R225.43 as the system will automatically suspend the line once again.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply25 Feb 2016, 13:58
Official
Hello Sherry456,
We are truly sorry for the inconvenience caused.
We can confirm that we've received the payment of R500.00 on the 1st of February 2016, however the account is still in arrears with R225.43.
Before the payment of R500.00 was made, the total amount due was R725.43. In order for the account to be reconnected, you will need to first make the payment of R225.43 as the system will automatically suspend the line once again.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We can confirm that we've received the payment of R500.00 on the 1st of February 2016, however the account is still in arrears with R225.43.
Before the payment of R500.00 was made, the total amount due was R725.43. In order for the account to be reconnected, you will need to first make the payment of R225.43 as the system will automatically suspend the line once again.
Regards
Tim
MTN Complaints Management Team: REQ:***