Please treat this as urgent as credit record in am is now being me affected negatively. I need a letter stating my name is clear and that R8000 Must be taken off my records urgently. This was paid in full.

From: Natalie Isaacs Sent: Monday, 21 February 2022 17:05 To: MTN Claims <***> Subject: URGENT: REMOVING DEFAULT FROM CREDIT BUREAUS N J ISAACS MTN ACCOUNT BA***

URGENT , REMOVING DEFAULT FROM CREDIT BUREAUS N J ISAACS MTN ACCOUNT BA***

Good day,

I am in the process of trying to secure a home loan, and are being blocked because of an incorrect default still listed by MTN.

See attached a copy of my latest credit report with Transunion. There is a Default listed by MTN for an amount of R8429,00 on 28 February 2021 already. I have on numerous occasions requested MTN to correct this ( naturally this amount was paid March/April 2021 already ). I have a current contract with MTN and are paying my current account every month. Last Friday I called your call centre and was told that I must first pay my current amount of R1072.00!!!!!. This I did on Saturday 19 Feb at your Eastgate Branch. The lady told me to call the call centre as “ONLY LEGAL at MTN can get this resolved”

I called the call centre and spoke to Penelope and she gave me a reference no ***. She assured me 1) that I will get a letter within 3days to state that my account is up to date and 2) that she will escalate the Default issue to MTN Legal to resolve.

Please advise who in MTN is going to send the relevant instructions to the Credit Bureaus to remove the default from my credit record, and by when?. I need this done urgently as the bank as awaiting this confirmation. I wave sked on numerous accoations and made numerous calls at my cost to sort this out. I just need a letter to say my account is current. Thank you. Please treat this is an urgent matter. If not I, I am forced to take this to the ombudsmnqn

Regards