1 reviews | Active since May 2016

08 Nov 2018, 10:04

Please swop my cell number

Hi,

In July I app**** for a Sim Only MTN contract and asked to keep my number. MTN delivered my sim card, took a copy of my ID and proof of residence and activated the sim card, but only to find it has a different number. After a lot of calls to the call centers and activation departments, they now tell me that they can’t do it because it’s been activated for too long or something. This contract is useless to me now for business reasons, because I can’t change the number I’m using. Is there someone that can please help me, so I can use my personal number on my new MTN contract? P.S. The number that I need is currently on MTN prepaid, so it shouldn’t be an issue.

Regard

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Nov 2018, 12:21
Official
Good day 

Thank you for your post. Sorry for the inconvenience caused. I will investigate and provide feedback via email. 

Warm Regards
Zenetta Portia Viljoen
Complaints Management Team