1 reviews | Active since Jul 2013
Please stop *****ing my money. I am a Poor man
Hi,<br> <br> I recently purchased Airtime of 180 on the morning of the 11th of april 2015. when I checked my balance at around 13h00 on the same day, I was shocked to discover that my account balance was 109.22 while my data bundles was display 49.9 MB. I then called MTN to query about my airtime and the data and the consultant mentioned above informed me that the data bundles displaying on my phone was actually night bundles which I never subscribed to. <br> <br> Can MTN please refund my Airtime and stop displaying giving me night bundles as well as stop displaying such misleading information. Please be advised that I am not disputing the depletion of the Data bundles, However I need my airtime refunded because had the correct information been displayed on my phone I would have purchased Data bundles instead of being not buying data bundles because of misleading information which MTN has been displaying. <br> <br> Thanks<br> Makaya
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that a query was raised with the network support team to validate the data bundle balances as you were advised that the balance displayed was for the night express bundle.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that a query was raised with the network support team to validate the data bundle balances as you were advised that the balance displayed was for the night express bundle.
Regards,
Nomonde.
REQ:***
