JM
Justin M
1 reviews | Active since Apr 2015
11 Jul 2015, 09:43
PLEASE STOP SPAMMING ME
I have opted for the \OptOut SMS STOP to 30246"numerous times now but I am still getting advertising and SPAM via SMS. I travel a LOT and your SMS's waking me up at early hours of the morning. I have already registered my email address and tel number on the The DMA National OPT OUT<br> Database websites in South Africa so please don't fob me off by telling me to do that - REMOVE MY NUMBER FROM YOUR ADVERTISING DATABASE!!! <br> p.s. this is my second complaint against MTN since April 2015"""
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 12:35Hello jmccombrsa,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that your complaint has been escalated accordingly for resolution.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that your complaint has been escalated accordingly for resolution.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply21 Jul 2015, 12:35
Official
Hello jmccombrsa,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that your complaint has been escalated accordingly for resolution.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that your complaint has been escalated accordingly for resolution.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,