1 reviews | Active since Nov 2012
Please Stop Debiting Me - Contract Has ENDED!!
In January, I called MTN customer care to cancel my contact which ended in The same month so that I could give MTN notice for February as last payment month. I was told someone would call me which they never did, then I sent an email on the 6th of Feb. I got a response 10 days later (which is pathetic) to tell me that my contract has been cancelled. I also put a stop order with my bank so March I didn't get debited. To my surprise in April I got a debit order from MTN with a new reference number so they were able to debit my account.<br> <br> I am no longer using the number, have not been in a long time. Please STOP debiting my account. I have paid the 2 year contract and I am done with you. I have put another stop order on ur debit and have instructed my bank to reverse my money back. Please ensure that this is corrected!!!!
Thank you for addressing your concern with us.
The matter is being investigated and we will revert with a resolution shortly.
Kind regards
MTN
Thank you for addressing your concern with us.
The matter is being investigated and we will revert with a resolution shortly.
Kind regards
MTN
