Please stop avoiding me.

Hi MTN,<br> <br> I put in an insurance claim early September at your fourways mall branch who's employees sincerely wanted to assist me, you never got back to me.<br> <br> I went back there a month later, (three weeks ago from today) to follow up and put in another claim as the first one was being ignored. Still to this day no one has gotten back to me. <br> <br> I lost my iPhone 6 two months ago and you havn't even processed my claim. I'm still paying MTN insurance premiums but you wont even take my call. <br> <br> I am a corporate client and 809 just dumps my call everytime I try contact a press to speak to a human.<br> <br> Please will you get back to me. I am still paying for a iPhone and the insurance for it but I don't have one.<br> <br> Please stop ignoring me.<br> <br> Reference no.: ***1