PLEASE SORT THIS OUT!

I signed a CAPPED data contract with MTN in 2013. For 20 MONTHS the account averaged R400 per month, and suddenly the amount increased to over R1100, and then to over R1700 for no apparent reason! On a capped account this is, one would assume, impossible!!

After NUMEROUS REQUESTS both telephonically and in person, failed to even bother to respond to my queries!! I am frustrated beyond belief, as I actually closed this account in October 2015, and paid the remaining balance, in person, in the store in Village Mall, Hartebee****rt!

WHO CAN HELP ME TO SORT THIS OUT? MTN promised they would follow up and provide me with a reason how a capped account's data was exceeded - as well as provide me with a URL report as proof that I did in fact use the data. They have never bothered! But their lack of customer service is not the issue here. My account being handed over for collection to Shapiro Shaik Defries & Ass IS A SERIOUS ISSUE. I would like to add that Shapiro Shaik Defries & Ass also see fit to contact me both telephonically and via email at all times of the day and night - and have also not shown any interest in my explanation and request for assistance.

Please could someone from MTN resolve this issue AS A MATTER OF URGENCY!!