MR
Matthew R
1 reviews | Active since Jan 2012
02 Jun 2015, 10:44
Please reverse my debit order
I had my account converted from contract to pay-as-you-go at the end of May. After paying over R7 000 I was told it had been done.<br> <br> I now live outside of the country and have seen that a debit order for R1000 has been run by MTN.<br> <br> Please can you have this reversed. I have no way of contacting your useless contact centre at the moment.<br> <br> Reference no. ***
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MTN South Africa's replyOfficial
05 Jun 2015, 10:20Hello Matt21,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records the payment for your account is paid a month in arrears.Prior to this debit order we debited your account on the 01st of April 2015 an amount of R454.11 which was for the invoice dated 26th February 2015.
Your contract was cancelled on the 29th April 2015 however the invoice for the month of March and April was not paid which is a total of R954.59.
Your billing details are therefore correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records the payment for your account is paid a month in arrears.Prior to this debit order we debited your account on the 01st of April 2015 an amount of R454.11 which was for the invoice dated 26th February 2015.
Your contract was cancelled on the 29th April 2015 however the invoice for the month of March and April was not paid which is a total of R954.59.
Your billing details are therefore correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply05 Jun 2015, 10:20
Official
Hello Matt21,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records the payment for your account is paid a month in arrears.Prior to this debit order we debited your account on the 01st of April 2015 an amount of R454.11 which was for the invoice dated 26th February 2015.
Your contract was cancelled on the 29th April 2015 however the invoice for the month of March and April was not paid which is a total of R954.59.
Your billing details are therefore correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records the payment for your account is paid a month in arrears.Prior to this debit order we debited your account on the 01st of April 2015 an amount of R454.11 which was for the invoice dated 26th February 2015.
Your contract was cancelled on the 29th April 2015 however the invoice for the month of March and April was not paid which is a total of R954.59.
Your billing details are therefore correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Bronwyn
REQ:***
Best regards,