LR
Lizzie R

1 reviews | Active since Aug 2014

16 Aug 2019, 08:09

Please return my laptop and excess paid

This is a follow up to my unreturned Acer laptop by mtn. It was collected on the 6th of February 2016 from my home for repairs and their insurance demanded an excess to be paid, which I did, and thereafter no report or return of my laptop till today. Attempts to call the repairs Centre even by the mtn local branch were fruitless, reported them to hello Peter, they'd respond for me to provide my particulars, I'd do that but still no further assistance and eventually no response. All I want now is my laptop even if they couldn't repair it as well as the excess paid!!

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Aug 2019, 13:37
Official
Good day Lizzie

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation we will investigate this and provide you with answers. We will revert to you.

Warm regards,Mazwi ZumaComplaints Analyst