Please release me fromnyour **** service!!

Second time my phone broke...after the first times appauling service i thought it couldn't get worse!<br> <br> HOW WRONG WAS I!!!<br> <br> You claim not to have my mail i sent for you to pick up my phone...EVEN THOUGH I HAVE A EMAIL FROM YOU CONFORMING IT!!Its been two weeks and my phone is stil with me!!<br> <br> To make matters worse somebody phoned last week and promised to escalate the matter AND I STILL HAVEN'T HEARD FROM HER AGAIN!<br> <br> Just cancel my contract and take the phone back im moving on from your utter incompetence!