1 reviews | Active since Nov 2015
Please reimburse my account!
After getting a new phone earlier this year I chose to stay on the same contract. 2 or 3 months after I got the new phone my balance of around R1900 was replaced with the monthly amount of R350 which gets credited to my phone instead of added to it. I have logged tickets with your help centre, called them and visited your Tokai branch many times. Staff all agree that I should be reimbursed but after many emails being sent, nothing has happened. Staff members promise to call me back each time and sadly this does not happen. I always return to the store and stand in a long queue only to end up repeating my story to another person, having them open another ticket or send another email and promise to call me within a few days to let me know the outcome.<br> Please could this be sorted out. Thank you.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance and here is your reference number REQ:***, kindly use it to do a follow up by calling 808 and give them that Ref number.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance and here is your reference number REQ:***, kindly use it to do a follow up by calling 808 and give them that Ref number.
Regards
Nompumelelo
REQ:***