PLEASE REFUND MY MONEY, I DON'T HAVE YOUR ROUTER!!!!

On the 03rd of April 2025 I received a router for 15gb data @ R189 per month contract. On the 04th I called to activate and understand how it works and was helped by Siphumelele (the only useful soul in MTN Customer care.) On the 05th I called in to ask why the shared data didn’t move over to my cellphone number. Nokwanda told me that it won’t show, but it has definitely transferred over, which was a lie. On the 08th I called again and spoke to Sinqobile, Asanda and Minenhle who all told me that my data was depleted on the 07th. On the 09th I called to cancel the contract because it didn’t make sense to me for 6GB to be used up in two days when I didn’t even use it? Esethu told me to call the Rewards Sales team on ***. I called them and Selene told me to return the router to Mall of Africa as it is the closest shop I can return to. On the 14th, I went to the Mall of Africa to return the router, completed the form and received an IRMS number. On the 15th I called the sales team back with the IRMS number. Leah Ramparsahd processed the cancellation and gave me a reference number JEMF715. She told me that it takes 21 working days for the cancellation to be effective. MTN has been debiting my account with the contract amount every month even though I don’t have the router with me and a cancellation was processed on the 15th of April. PLEASE SORT THIS MESS AND CREDIT MY ACCOUNT. MTN IS SUCH A DISGRACE. AND WHEN YOU REFUND ME PUT BACK THE MONEY INTO MY ACCOUNT, DON’T KEEP DEDUCTING IT FROM MY CELLPHONE CONTRACT PAYMENTS. I WANT MY MONEY. IF THIS IS NOT SORTED BEFORE THE NEXT INVOICE DATE I WILL TAKE YOU TO SOCIAL MEDIA BECAUSE YOU ARE SO ARROGANT YOU DON’T EVEN RESPOND TO HELLOPETER COMPLAINTS.