PLEASE REFUND ME MY MONIES

Long story short, I cancelled a new contract on Feb which was taken through Mondo, I cancelled during the cooling off period and even returned the device to their MTN Direct store. To my surprise I get charged end of March for Data for the new contract for which I don’t have the device nor the SIM card, end of April I get charged for cancellation fee and device fee. I contact MTN and their consultants were just sending me from one department to the other, which got me thinking MTN needs to do some training for their staff that’s ofcourse apart from the party and loud Zulu women chatting on top of their lungs whilst others are taking customer calls, that’s neither here nor there really. I’m just asking MTN to please REFUND me my money that they took for a device that I don’t have and also the money they took for cancellation whereas I followed their instructions. It’s been months and it’s absurd that only one person in an organisation such as MTN deals with processing refunds which has been the latest respond I’ve been getting for the past 3 weeks whenever I call for updates