1 reviews | Active since May 2011
Please refund me
Why am I paying for a handset I never received. I am tired of phoning in and having a consultant sent an escalation to the Billing department only to have the escalation closed without anything being done about it. Please refund me NOW!!!!!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the credit for R1180.00 for the promo fee charge has been approved, but do not reflect as yet on the account. Once the credit reflect on the account the refund will be done. There is a balance of R 260.00 on the account.
The debit order was cancelled and the balance of R260.00 will be cleared with the credit of R1180.00. The contract expired 10-1-2018 and the last invoice generated to the account was for January 2018.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the credit for R1180.00 for the promo fee charge has been approved, but do not reflect as yet on the account. Once the credit reflect on the account the refund will be done. There is a balance of R 260.00 on the account.
The debit order was cancelled and the balance of R260.00 will be cleared with the credit of R1180.00. The contract expired 10-1-2018 and the last invoice generated to the account was for January 2018.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,