tD
trevor D

1 reviews | Active since Sept 2015

15 Sept 2015, 11:39

Please read this everyone about MTN

I have a MTN data contract for the last 3 years which bills R289 uncapped but its just data and you can only use it on a modem.<br> For the last two months I have been billed R830 and R845. Yet I have a fixed Contract.<br> After my line was suspended I queried on 808 And a computer voice told me that My Cellphone number doesn't have a contract, so I couldn't get through.<br> I tried prepaid And Then cant even get through to a consultant.<br> Went to Mtn branch and upon further investigation a found I was billed my Mirror networks, When I phoned Mirror networks I was told they work in conjunction With Mtn and I had to deactivate as I subscribed to be Billed R20 a day.<br> You just have to click on a certain icon and then be billed from there.<br> I have lost lots of money, and Mtn you cant even get through by phone.<br> There has been a letter written to the star, and I ask everyone to stand with me who was done in by MTN.<br> Please do no send me your auto generated responses MTN, as I dont want to hear any of your lies.<br> Its impossible to get hold of you , and it will be two faced to suddenly call me now.<br> You should close your doors because you basically rob people of there monies.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Sept 2015, 15:26
Official
Hello trevo2580,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Kindly note that Third Party Subscription Services are independent service providers. These transactions between customers and the third party are sms and Internet based. Authorization is provided via sms confirmation from the handset, therefore liability falls upon the customer.

We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.

Kind regards
Farhaana
REQ:***

Best regards,