VB
Vivek B
1 reviews | Active since May 2012
26 Jun 2015, 10:28
PLEASE REACTIVATE SERVICES
Hi Wenzile Masina<br> <br> Payment of R3940 done on outstanding amount, today, 26 June 2015.<br> <br> Please reactivate my services.<br> Please also reactivate my debit order for the next installment.<br> <br> Please send feedback if status has been updated as it states \handed over to legal"<br> <br> As I would luke to do 2 upgrades on the contract this weekend.<br> <br> Please advise<br> <br> Thank you<br> Regards<br> Vivek Budhram"""
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MTN South Africa's replyOfficial
07 Jul 2015, 15:41Hello Vivek83,
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and can confirm that the payment is not reflecting on the account. You might have used an incorrect reference number to make the payment, hence it was not allocated to the account.
Please send us the proof of payment to *** in order for us to get our Banking Department to allocate the payment to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and can confirm that the payment is not reflecting on the account. You might have used an incorrect reference number to make the payment, hence it was not allocated to the account.
Please send us the proof of payment to *** in order for us to get our Banking Department to allocate the payment to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply07 Jul 2015, 15:41
Official
Hello Vivek83,
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and can confirm that the payment is not reflecting on the account. You might have used an incorrect reference number to make the payment, hence it was not allocated to the account.
Please send us the proof of payment to *** in order for us to get our Banking Department to allocate the payment to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and can confirm that the payment is not reflecting on the account. You might have used an incorrect reference number to make the payment, hence it was not allocated to the account.
Please send us the proof of payment to *** in order for us to get our Banking Department to allocate the payment to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,