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Please see my response below;

Kindly note, I'm challenging MTN as a whole because of it's extremely poor internal communication. No where did I make this personal or trying to expose people like you alleged. I'm aggrieved by your stroppy ,unprofessional and insulting communication as a paying customer. You have no authority to speak to me in such manner

THIS IS MTNS RESPONSE

Ma am I'm sorry if the honest truth hurts . But I did my job it's not like we are not doing our job here at MTN . You are looking for everything just to make matters worse . It's not going to solve anything that way . We did assist u where we could . And u even came to store to see yourself that u unable to upgrade . I'm not trying to insult u in no way . The email this morning sounded like I'm one of the people that gave you bad service even my colleagues said it sound like this for me aswell . So I don't think that was nice of you to do that . I struggled to do ur upgrade but it's out of MTNs hands with upgrading ur contract coz there isn't anything we can do if u in debt review . I had a customer this morning that also couldn't upgrade and is also under debt review but she didn't complain all she said was that she knows she is under debt review because of paying late and paying her installments accounts in pieces as to what she can afford and left She didn't make a big thing about it as she knows it's not MTN at Fault . Just saying it's not nice to expose MTN when MTN isn't the problem . I'm sorry if my honesty is insulting you . But I know I did not speak to u in a rude manner . So if you would like to add that to ur story . You may go ahead . We'll then this will be a very first complaint about me . Because I don't like bad service myself so why should i give people bad service .All my customers I delt with are happy customers . Before blaming someone please make sure that yiur background is cleared because people can loose there jobs over something that they cant fix as it is in the customers hands If they are in debt review with other accounts not MTN as its out of MTN hands to fix your situation unfortunately. We did what we could to help you but thats as far as it goes .But I think I said enough . Have a great weekend . Don't stress urself out on something that's out of MTNs Hands . But once again I'm sorry if you understood me wrongly . Coz I tried as much as I could and even my manager said it's ur accounts that needs to be sorted out not MTN . Thank