TS
Tsholofelo S

1 reviews | Active since Jun 2011

31 Aug 2015, 13:41

Please provide calculations of the credit

Hi Mantoa<br> <br> I see there's a credit of about R452.00 in the Aug '15 invoice. May you please provide calulations as to how the credit was derived. I was overbilled since the inception of this new contract by more than half and I see that despite the credit I owe MTN R400 for Aug '15. The past invoices shows that I've been charged for smses despite having more than 200 sms available to use.<br> <br> I would really appreciate it if I can get an explanation of how the 'amount due' as reflecting in the invoices is calculated (given the the fact that I'm on my MTN choice R360.00, with the limit up to R100) as well as how the credit was calculated. Reference number to the previous communication from you is: ***

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Sept 2015, 10:49
Official
Hello Tshim00,


Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Thank you for taking my call. As i discussed with you that your query has been escalated to the billing dept and Amanda will call you and give you a break down as to how the credit amount was arrived at.

Regards
Rajesh
REQ:***