Please process my query

Item: MTN South Africa
Rating: 2
Author: Clyde R

Good day,

I have been waiting a long time for something that is so simple to process, please can this be actioned.

Regards

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

05 Oct 2017, 18:42

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly reply with your ID number or account number in order for us to investigate and resolve your problem accordingly.

We would like to assure you that we are actively working to improve our service levels.

regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply05 Oct 2017, 18:42

Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly reply with your ID number or account number in order for us to investigate and resolve your problem accordingly.

We would like to assure you that we are actively working to improve our service levels.

regards

Mike Ramaboka

Complaints Management Team

Best regards,

Clyde R's updateReviewer Update

06 Oct 2017, 08:49

Good morning, My ID number is ***. Regards Clyde Reddy

Clyde R's update06 Oct 2017, 08:49

Reviewer Update

Good morning, My ID number is ***. Regards Clyde Reddy

Clyde R's updateReviewer Update

09 Oct 2017, 09:46

Why did you not call me and ask for my ID number, is MTN so busy that it cannot make a simple call? Here is my ID number: ********** 118087

Clyde R's update09 Oct 2017, 09:46

Reviewer Update

Why did you not call me and ask for my ID number, is MTN so busy that it cannot make a simple call? Here is my ID number: ********** 118087