UU
Uhuru U
1 reviews | Active since Nov 2017
23 Oct 2018, 10:33
Please my Refund MTN
I’m really getting tired of MTN delivery structures. If you try to contact MTN directly they are of no help, the only way is to complain via HelloPeter and only then do they respond. I have been trying to contact Timothy Clouts telephonically to no avail, regarding my refund which I had been waiting for more than a 3 months now. Ref 201 ********** 171, this is very disturbing as I do not want to wait again. Why do MTN employees refuse to do their jobs? Come on now, sort out your staffing issues!
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Replies (4)
MTN South Africa's replyOfficial
23 Oct 2018, 13:37Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to Timothy Clouts to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply23 Oct 2018, 13:37
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to Timothy Clouts to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
23 Oct 2018, 13:37Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to Timothy Clouts to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply23 Oct 2018, 13:37
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to Timothy Clouts to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
24 Oct 2018, 14:53Thank you for your patience.
MTN ***
Tim Clouts has confirmed our banking department is busy with the refund request.
He will be in touch with you again once finalized.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply24 Oct 2018, 14:53
Official
Thank you for your patience.
MTN ***
Tim Clouts has confirmed our banking department is busy with the refund request.
He will be in touch with you again once finalized.
Kind Regards,
Alice van der Merwe
Best regards,
UU
Uhuru U's updateReviewer Update
29 Oct 2018, 11:20Hi Alice
After discussion with your team 120 hours has already gone and still no progress from my side.
Please advise in good faith when will my refund being process.
UU
Uhuru U's update29 Oct 2018, 11:20
Reviewer Update
Hi Alice
After discussion with your team 120 hours has already gone and still no progress from my side.
Please advise in good faith when will my refund being process.