MK
Mduduzi K
1 reviews | Active since Aug 2015
13 Jan 2016, 11:04
Please move my number to prepiad as requested
I have been trying to get MTN to move my number to prepaid and like everything else with MTN it is proving to be quite a mission. My contract has run for the agreed 24 months why is it so difficult for MTN to cancel it. I don't want you debiting my account this month please make sure that it is cancelled on time I gave you ample time to cancel it
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Replies (1)
MTN South Africa's replyOfficial
14 Jan 2016, 17:30Hello Mdu K,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note the matter have been escalated to our retentions department to migrate the number *** to prepaid as per your request.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note the matter have been escalated to our retentions department to migrate the number *** to prepaid as per your request.
warm regards
mike
REQ:***
MTN South Africa's reply14 Jan 2016, 17:30
Official
Hello Mdu K,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note the matter have been escalated to our retentions department to migrate the number *** to prepaid as per your request.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note the matter have been escalated to our retentions department to migrate the number *** to prepaid as per your request.
warm regards
mike
REQ:***