1 reviews | Active since Mar 2011
Please just let me go
I have been a loyal MTN Contract customer since 2005. I have however decided that I want to cancel my contract, keep my number and become a prepaid customer. I logged a query on mymtncontract (ref: ********** 27) on 27 March to state my request. I also sent an email to ********** (ref: ********** 3) on 27 March with the same request. MTN states that their turnaround time is 2 business days but to date I have not received any correspondence. My contract termination date is 1 May 2018 and due to these delay tactics I fear MTN will keep my on the contract for another month. Please assist with getting the issue resolved and cancelling my contract as requested in March giving the required 1 month's notice.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that your contract expire date is due 2018-05-01.
Pre paid migration can only take place a day after the contract expires. All data, sms. data or minutes left on the sim card will be lost once migration is done.
Please feel free to contact me on the 2-5-2018 on my land line to assist you with the prepaid migration, i am available from 7h30 at work. My contact number is ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that your contract expire date is due 2018-05-01.
Pre paid migration can only take place a day after the contract expires. All data, sms. data or minutes left on the sim card will be lost once migration is done.
Please feel free to contact me on the 2-5-2018 on my land line to assist you with the prepaid migration, i am available from 7h30 at work. My contact number is ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,