EA
Emmarette A
1 reviews | Active since Apr 2015
16 Apr 2015, 12:50
PLEASE HELP MTN USELESS NO PROPER RESPONSE
Really...????? Then why the F$%K is my service till suspended...?!?!?!?!?! Oh that's right....I am dealing with MT f$%king N!!!<br> I will be forwarding all this to the Mercury!!!!! <br> <br> From: Customer Care [Email Removed] <br> Sent: Wednesday, April 15, 2015 10:41 AM<br> Subject: Re: Useless, *********** and pathetic. [#***]<br> <br> Good day Sir/Madam,<br> Thank you for emailing Customer Care.<br> We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward. <br> Kindly note I have checked your number on the network and it shows as per reference number *** the usage limit was activated on the 2015-03-16. We are not picking up records from the store (Exquisite Cellular) setting up the limit. Please note a query has been escalated to the store's manager attention to assist further, we have asked them to contact you urgently. <br> <br> We trust the above meets your requirements.<br> Kind Regards,<br> Themba Ncube <br> Customer Services<br> MTN SA<br> You can now text your query to us! Simply SMS 44303<br> Reference Number: ***<br> <br> --Original Message--<br> From: Eugene.A
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Replies (1)
MTN South Africa's replyOfficial
30 Apr 2015, 10:39Hello Emmarette,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply30 Apr 2015, 10:39
Official
Hello Emmarette,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,