Please help MTN...

Would like to port my personal number form CellC to MTN. But looks like MTN does not want my business? I have send a SMS to the given advetised number ***), however have not received any feedback. I have emailed the customer care line, Reference number: 40420aad-38f3-4a2d-afd0-712931d30f10, on the 11/07/2023 and received a referance number and nothing further. Come on MTN? I know you are a good company. please help.