Please help Caylin

<p>Hi Caylin</p> <p> </p> <p>Me again. Third week in a row. REQ: ********** . I have more of these numbers.</p> <p> </p> <p>I honestly do not understand how this is EVEN possible. How can on earth can we be BEGGING for help over and over and over again and MTN just ignores us. We have spent hundreds of Rands phoning you. We have taken time of our jobs to drive around to try and get this phone, the phone which we are paying for, the one handed in on 15 October for a warranty claim and APPROVED two weeks later. I have been a customer since 1996 and this is how you treat me? You really should be ashamed. My wife has been in tears the whole morning, not at least about having to beg for something that is legally ours, but just being ignored and treated like garbage.</p> <p>Caylin, the warranty claim has been approved 7.5 weeks ago. May we please, please get a new phone?</p>