MM
Mmabatho M
1 reviews | Active since Feb 2016
23 Feb 2016, 11:03
PLEASE HELP
I have a phone contract with MTN , but recently my sim card just stopped working, its been 6months my sim is not working but i pay every month they load airtime every month but i cant use my phone because my sim is not working tried calling but they say i should pay R120 , as if i lost my sim, i cant pay R120 whereas the sim is with me i haven't lost it, I FEEL LIKE THEY ARE *****ING ME , CAN U PLEASE SORT OUT THIS PROBLEM BECAUSE I CANT PAY FOR Something that am not using and not benefiting from , and now am using a CELL C sim card whereas i have a MTN sim, Please Please sort this thing out!!!<br> <br> Mmabatho
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Feb 2016, 15:37Hello Ghammah,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, we reached an agreement regarding your sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, we reached an agreement regarding your sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply25 Feb 2016, 15:37
Official
Hello Ghammah,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, we reached an agreement regarding your sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, we reached an agreement regarding your sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,