please help .

<br> To whom it may concern<br> <br> The last 3 months I have been getting the worst service ever from certain mtn representatives.<br> <br> It all started October 2015 when I decided to upgrade my *** contract phone and take out one other new line<br> <br> The *** black gentleman(leck of better description and name) at mtn westgate shop 1 asssisted me in doing so. I requested top up packages however he dd open lines instead.<br> <br> I only realised 3weeks later that my *** line is a open line instead of top up as I requested and the phone was faulty. When I went back asking him to rectify.his mistake he couldn't so I spoke to.his manager jacob how also ddnt help me.<br> <br> To cut a long story short I even approached mtn retention and spoke to neo who promised to resolve my <br> Query by lastweek thursday but till to date im call and pleasing with neo to assist me however he is unable and he never comes back to me to inform me as to how far he is with my query. <br> <br> I have 4 mtn lines and I have been I mtn contract client for the last 7years. And to get service and treatment like this is disgusting and unprofessional to say the least. <br> <br> If there is any one in mtn that can assist me I would grately appreciate <br> <br>