gS
gerrit S
1 reviews | Active since Sept 2015
03 Sept 2015, 08:49
please help
I got contract at mtn and now for last few months I can't barely use my data but must pay R978 every month for something I can't use then u get msg that say ur data will expire in two days injustice think it's unfair to pay for something u can't use and they are a service provider and if u try to phone it call end everytime they say because there is no signal please can u help
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MTN South Africa's replyOfficial
10 Sept 2015, 12:00Hello slabbert12,
We are sorry for any inconvenience caused.
We've perused your account and see that you have only been charged mostly for subscription and only a few months we've billed you additionally for internet sessions over and above your 1GB data bundle provisioning.
We see that you currently have 998MB's of data available and this data is only due to expire on the 21st of October 2015.
Balance Expiry Type Name
*** Bytes (998.0 MB) 2015-10-21 Volume Recurring Data (Volume)
We can also confirm that you have around 1GB Night Express Data available and this data is only valid for 30 days. This data is accessible from 24:00pm until 05:59am daily.
Regards
Tim
MTN Complaints Management Team
We are sorry for any inconvenience caused.
We've perused your account and see that you have only been charged mostly for subscription and only a few months we've billed you additionally for internet sessions over and above your 1GB data bundle provisioning.
We see that you currently have 998MB's of data available and this data is only due to expire on the 21st of October 2015.
Balance Expiry Type Name
*** Bytes (998.0 MB) 2015-10-21 Volume Recurring Data (Volume)
We can also confirm that you have around 1GB Night Express Data available and this data is only valid for 30 days. This data is accessible from 24:00pm until 05:59am daily.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply10 Sept 2015, 12:00
Official
Hello slabbert12,
We are sorry for any inconvenience caused.
We've perused your account and see that you have only been charged mostly for subscription and only a few months we've billed you additionally for internet sessions over and above your 1GB data bundle provisioning.
We see that you currently have 998MB's of data available and this data is only due to expire on the 21st of October 2015.
Balance Expiry Type Name
*** Bytes (998.0 MB) 2015-10-21 Volume Recurring Data (Volume)
We can also confirm that you have around 1GB Night Express Data available and this data is only valid for 30 days. This data is accessible from 24:00pm until 05:59am daily.
Regards
Tim
MTN Complaints Management Team
We are sorry for any inconvenience caused.
We've perused your account and see that you have only been charged mostly for subscription and only a few months we've billed you additionally for internet sessions over and above your 1GB data bundle provisioning.
We see that you currently have 998MB's of data available and this data is only due to expire on the 21st of October 2015.
Balance Expiry Type Name
*** Bytes (998.0 MB) 2015-10-21 Volume Recurring Data (Volume)
We can also confirm that you have around 1GB Night Express Data available and this data is only valid for 30 days. This data is accessible from 24:00pm until 05:59am daily.
Regards
Tim
MTN Complaints Management Team
Best regards,