mM
mmamotse M
1 reviews | Active since Jul 2019
31 Jul 2019, 14:23
Please help
I bought WhatsApp data for R30 for 20 days on 30 July 2019 and I am struggling to send and receive messages. I called the call center the consultant kept on saying the vetting what what will check and I must call and do follow up after 24 hours like really I must do follow up when I am the one complaining. She gave a reference SMC-***
I can't keep on buying rush hour and day data because of this
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Replies (1)
MTN South Africa's replyOfficial
15 Aug 2019, 13:24Y'ello mmamotse mafiri,
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Please note the WhatsApp Twenty Day Recurring bundle is currently active and in use. You currently have 1.06GB of data to use on this service.
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Please note the WhatsApp Twenty Day Recurring bundle is currently active and in use. You currently have 1.06GB of data to use on this service.
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
Best regards,
MTN South Africa's reply15 Aug 2019, 13:24
Official
Y'ello mmamotse mafiri,
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Please note the WhatsApp Twenty Day Recurring bundle is currently active and in use. You currently have 1.06GB of data to use on this service.
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Please note the WhatsApp Twenty Day Recurring bundle is currently active and in use. You currently have 1.06GB of data to use on this service.
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
Best regards,