KK
K.M.G Khumalo
1 reviews | Active since Jan 2018
10 Apr 2018, 21:30
Please Help
i have an account with Mtn for years now,i did not pay the due to circumstances that everyone can also face,they discontinued my services ,last month i went to Jabulani Mall Mtn outlet shop to ask them what should i do now cause i need to pay the full balance of what i owed Mtn and the lady there who was like an acting supervisor or supervisor had an attitude towards me shouting that my account is owing of which that i knew for a fact,imagine in front of all these customers? i ended up not knowing how to pay for my account until today and another thing they did not tell me that the number for customer services ********** is no longer working since they handed my account over to their legal department ,i'm left hanging not knowing how to contact that legal department cause on these Mtn shops all we get is attitude from these people ,please help cause now i need to pay but i don't know how,please help ,i don't really know if its disrespect or taking customers for granted ,but i feel i wasn't treated fairly ,please,please help [hello Peter}
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Replies (2)
MTN South Africa's replyOfficial
11 Apr 2018, 07:50Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do apologized for the service received from the store. We have escalated the complaint regarding the service received to the Regional managers to intervene with the service received.
Kindly be advised that the account is in pre-legal and not as yet handed over to the attorneys . We hope that your financial troubles is better now.
The account balance owing to MTN is R 1,620.05 this includes the April 2018 invoice for the subscription fee.
Please make the payment for R1296.50 to bring the account to the current balance for the April invoice for R323.55 due to the account on cash method you have 21 days to make payment for this balance.
The account is in 90+ days arrears, if no payment is received the account will be handed over to attorney's and the will add interest on their side for the collections. MTN do not charged interest.
Please make the payment at Absa
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. N***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply11 Apr 2018, 07:50
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do apologized for the service received from the store. We have escalated the complaint regarding the service received to the Regional managers to intervene with the service received.
Kindly be advised that the account is in pre-legal and not as yet handed over to the attorneys . We hope that your financial troubles is better now.
The account balance owing to MTN is R 1,620.05 this includes the April 2018 invoice for the subscription fee.
Please make the payment for R1296.50 to bring the account to the current balance for the April invoice for R323.55 due to the account on cash method you have 21 days to make payment for this balance.
The account is in 90+ days arrears, if no payment is received the account will be handed over to attorney's and the will add interest on their side for the collections. MTN do not charged interest.
Please make the payment at Absa
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. N***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
KK
K.M.G Khumalo's updateReviewer Update
12 Apr 2018, 00:06Hi Alice,
thanks for your response.
But as from now on i will not work with your people in Jabulani Mall,not that i am afraid of anything or anyone,i just hate that woman's treatment as much as i hate to be taken for granted ,i will pay half of this amount at the end of this month and finish up on May,and in everything that will occur regarding my services and my account i will direct all that straight to you,i wanna ask you something ,since i have not been paying and my account got closed,will i get everything as it was? ,my datas,airtime in order as from the day the account was discontinued?
KK
K.M.G Khumalo's update12 Apr 2018, 00:06
Reviewer Update
Hi Alice,
thanks for your response.
But as from now on i will not work with your people in Jabulani Mall,not that i am afraid of anything or anyone,i just hate that woman's treatment as much as i hate to be taken for granted ,i will pay half of this amount at the end of this month and finish up on May,and in everything that will occur regarding my services and my account i will direct all that straight to you,i wanna ask you something ,since i have not been paying and my account got closed,will i get everything as it was? ,my datas,airtime in order as from the day the account was discontinued?