Please help
Last month I called in mtn because I saw there was something wrong with my bill, the lady advised me that mtn was oweing me hence the bill came up to 168.i paid that money and now all of a sudden I'm being the my payments. Until someone traces that call don't call me coz I'm very angry. I asked the call Centre agent Three times whether I'm suppose to pay the 168 and she said yes. I called with this number ********** please listen to that call and whomever advised me wrong please take action coz this is ridiculous and I did not budget to pay the amount which I meant to pay this month.
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MTN South Africa's replyOfficial
23 Oct 2017, 14:45Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that a wrong credit balance of R373.58 was allocated to the account, at the time you have called in this credit was not reversed.
The wrong credit placed on your account was reversed on the 9-8-2017, the September invoice was allocated R542.07 and you have made payment for R170.00 the account is short paid with R368.49
R368.49 + October invoices R229.50 +R261.36 bring the balance to R859.35.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply23 Oct 2017, 14:45
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that a wrong credit balance of R373.58 was allocated to the account, at the time you have called in this credit was not reversed.
The wrong credit placed on your account was reversed on the 9-8-2017, the September invoice was allocated R542.07 and you have made payment for R170.00 the account is short paid with R368.49
R368.49 + October invoices R229.50 +R261.36 bring the balance to R859.35.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
23 Oct 2017, 14:49Please contact the 808 call center to make payment arrangement.
Best regards,
MTN South Africa's reply23 Oct 2017, 14:49
Official
Please contact the 808 call center to make payment arrangement.
Best regards,