PLEASE GOD PROTECT OTHER PEOPLE FROM THE PUBLIC FROM MTN

Dear Valued Customer, We acknowledge the receipt of your complaint and apologise for the inconvenience experienced. Kindly be advised that the matter have been escalated to our banking department awaiting for the refund to be processed. We would like to assure you that we are actively working to improve our service levels. Regards Mike Ramaboka Complaints Management Team

Above is the only communication I received from MTN. They cannot pick up a phone and sort out the refund, which remains outstanding for months now!!!. Daily making telephone calls to Willie Loots supposedly working at MTN as Complaints Analyst and various other people supposedly on MTN's payroll. In the meantime, I as a public member together with my two minor sons must day out of hunger because I cannot get the refund back from MTN!