please give me my phone

<p>I don't know where to start but I would say having mtn contract was the worst experience of my life. Mtn insurance department is like a ****. I reported and made a claim of a lost cellphone on the 29 August and after two months without receiving any feedback, I called and I was told to resend the claim again. I did so and waited. After few weeks I called the insurance to hear how far are they and they told me they are still doing the investigations. </p> <p> </p> <p>When I took the insurance I was told that if I have submitted all the necessary documents I will receive a feedback within 7 working days. Why do I have to struggle to get a cellphone while I have an insurance? Honesty why did the investigations have to take this long because i wrote the blacklisted number of a lost cellphone in my affidavit so that they can confirm that i did reported a lost cellphone? Why can't they just tell me if the claim is denied or not?</p> <p> </p> <p>Why do customers have to go to the media first in order for people to do their jobs? Do we really have to call TV journalists now to expose mtn? Because seemingly it would be only solution to ****** mtn customers. This is the second time i'm writing a negative review about mtn on this page. After writing a first review i recieved an answer i thought was positive, now i'v realised i was decieved. They were just giving me hope and wanted me to keep quiet. Now the consultants are saying they are escalating the claim and they will send me an email before the end of working hours. I have not received email for days now.</p> <p> </p> <p>Secondly i'm still waiting to hear from ***** department about my contract that was **********ly upgraded. I know they are still going to tell me that they are doing investigations. I will wait for a week, after then i am going to report a ***** case at the police station. I know their investigations won't take long.</p>