Please give Edgars A reference already so they can pay my monies back to me!

Extremely bad Service.

Really disappointed, frustrated and agitated!!

It's going in for the 2month whereby i have received any resolution to my problem!

My first problem! I Bought a phone at Edgars Vangate mall for my mother as a Christmas gift, 3 months later the phone doesn't want to work at all.

I went to Edgards Promande to be assisted with this problem, however they turned me away stating i have to go to the Edgars i bought it from( which means i have to travel back and forth ) Only to arrive at Edgars and to be told i could have gone to my nearest mall and they could have assisted me! Only because they were to darn lazy to do paperwork!

My Second Problem: I tried calling Mtn never got that far to emailing them due to the nature of my work ( I'm always busy and calls works much easier and people give you answers that delaying via an email) Apparently, Mtn doesn't operate in cape town anymore, so now it has to be couriered! I was told by the consultant Timothy Mclellian that it will take 2- 3 weeks. I call before going back to the store Timothy told me that he was just about to call me and that MTN has gotten back to him saying the phone was faulty but they no longer have these make in stock and stopped making it. I would have to come to the store and I will have to make a selection of another phone at the same price. ( i was willing to take another phone which cost just an R500 extra.)

Third Problem: I arrive at the store! Oh he no longer works There. So i am calling into the store but no one ever calls me!!! But if they want their darn monies they are quick to call you and know exactly which buttons to magically dial!

I arrive at the store only to be told there is no reference that has even been made! To confirm that i can have another phone as a replacement! No its more frustrating because i dont have time to spend all my days offer fighting for a darn phone!!!

Yagia Isaacs has called me to keep me posted! which i appreciate ( keep in mind this is the first time Edgars calls me) He offered great service by the way! the only person who actually helped me. Other than that no one else calling saying we so sorry for this inconvenience etc! Pathetic!

Last but not least!

At the end no Reference till this very Day! So where does that leave me! Stil no resloution, no phone! I will rather go to Vodacom who i never encountered such slow service in my life with!!!

EDGARS I DONT CARE ABOUT THE NEXT EXCUSE YOU HAVE BACK AND FOURTH WITH MTN ALONG JUST GIVE MY MONIES BACK BEFORE THIS WEEKEND IS OVER, I NEED TO BUY A NEW PHONE BEFORE I TRAVEL OFF TO LEAVE MY MOTHER ALONE!

Its going in for the second month already my mother has no phone!

I will be travelling soon and have no way of contacting her!

Edgards does not care about there customers not even an apology!

MTN help EDGARS find a resolution to this problem VERY UNHAPPY CLIENT!!!