eC
ellen C
1 reviews | Active since Nov 2012
17 Dec 2015, 08:44
PLEASE GET THE BILLIONS FINE ELSEWHERE
i heard on the news that the company was in trouble but raising money from consumers is plain cruel. My airtime keeps disappearing even when my phone is off. 3days ago i had more than a gig data and R100 airtime and this morning i have nothing. My usage changed from 1gig per 5/6weeks to 1 gig every 4days, maybe a week if i am lucky and that is with the very same phone and apps. I cant work for data but if i have to buy R160/gig every week the what am i to eat. Please normalize your billing system as i am now regretting sticking with MTN since 2003. I should have ported when everyone was doing it.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Dec 2015, 12:03Hello etc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 150 MB bundle and airtime were depleted on data connections. You were then left with night express bundles which can only be used between 00:00 to 05:59. Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. We advise that you avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 150 MB bundle and airtime were depleted on data connections. You were then left with night express bundles which can only be used between 00:00 to 05:59. Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. We advise that you avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply21 Dec 2015, 12:03
Official
Hello etc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 150 MB bundle and airtime were depleted on data connections. You were then left with night express bundles which can only be used between 00:00 to 05:59. Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. We advise that you avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 150 MB bundle and airtime were depleted on data connections. You were then left with night express bundles which can only be used between 00:00 to 05:59. Please be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. We advise that you avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***