1 reviews | Active since Oct 2016

30 Nov 2016, 09:58

PLEASE GET IT RIGHT MTN !!!!!!!!!!!!!!!!!!!!!!!!!

<p>I have been struggling since May to get MTN to sort out my account in terms of the new contract signed. It is being STUFFED UP every month. Please get it right for the last time now. <strong> I signed a contract for R399 per month, NOT R399.18</strong>. At least the credits have been sorted out, at long last ........... Check my contract please! I have a statement for R399.18 again. Get this sorted out please - if you <strong>*****</strong> .18 cents from each client, that would be a lot of money at the end of the year ! <strong>THEFT</strong> >>>>>>>>>>>>>> Please see my calculations on my account below: </p> <p> </p> <p>Should be : R399 X 6 R 2 394.00<br />Difference for 6 months: R 207.12<br />Overcharged: R 206.94<br /> <br />R 0.18 - this is the November statement @ R399.18.</p> <p> </p> <p>WHY, WHY, WHY !!!!!!!!!</p> <p> </p> <p>Please sort this so that my debit is according to my contract <strong>R399 only !!!!!!!!!!</strong></p> <p> </p> <p>Thank you!</p> <p>JC Parkinson</p> <p> ********** </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Nov 2016, 23:17
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

kindly be advised that the credit have been adjusted and the debit order will only go off for R347.44 on the 30/11/2016.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

warm regards

mike

REQ:***

Best regards,