PLEASE FIX THIS MESS!!!

Below is my complaint about MTN from last year...They seem to have resolved the issue, so I thought. They went back to billing me incorrectly again 2 months back. I called their call center reference number ***. I was told someone will get back to me. It has been over 2 weeks and noone has called me. I m still waiting.

I called again today (24/08/2020) I was told the system was down. Over and above this, my profile(on Transuniun) now reflects that my account sits at R20 000. I have not taken a new contract with you guys! what is going on????

I upgraded my contract in July. For a sim only deal of R139 per month( my mtn choice Flexi R200). I am now being charged R200 monthly. This is not what we agreed on. I was never sent a contract for this since it was over the phone. I am now trying to sort this out and I am being sent from pillar yo post. I wish I had let my contract lapse and not upgrade it. I am ****ed.