1 reviews | Active since Jan 2015
Please fix this before it affects my credit score!!!
Apparently, I owe MTN last months payment. I don't understand how because I have a debit order going off every month for MTN. Could you please indicate what you need from me because I wanted to take out another contract but I was told I owe MTN and therefore cannot take out another contract until I pay the amount due. As you can imagine this is very disruptive and discouraging because it takes all the faith I have for MTN. Also, this is just delaying the whole process because now I must go back to the store whilst I would have finished everything yesterday. Hoping and trusting you can assist me again.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that your account is up to date.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that your account is up to date.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team