DB
Dieter B
1 reviews | Active since Nov 2011
20 Sept 2015, 03:18
Please Fix MTN
Been a long time MTN Client and things have gone to hell.<br> <br> 1) A previous report has been under investigation for over 6 months (disappearing airtime)<br> <br> 2) Was testing a uncapped 24h bundle bought at 4pm on Saturday 19/9. Was shaped within 1 min (did not use data even yet) but that was fine as my online gaming was workable with throttle. 12am came and I decided to go over to night bundle data as I had to download updates for my PC / Phone, bought 3GB and when I tried to deactivate my uncapped I was shown \Unable to deactivate now
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MTN South Africa's replyOfficial
21 Sept 2015, 15:53Hello DieterBau,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply21 Sept 2015, 15:53
Official
Hello DieterBau,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,