JC
Jacques C
1 reviews | Active since May 2009
02 Dec 2017, 21:03
Please fire Charelle Brockman (who is giving customers wrong information please)
Dear MTN,
This is the response from MTN customer care:
Thank you for emailing Customer Care. Please note according to our system there was a rejected debit order leaving your account in arrears for the amount of R400.60 on your account and the reject debit order fee was taken off from your credit. Kind Regards, Charelle Brockman
MTN, can you please get people or a system that works when you work with people's money please. I worked in the banking industry, it is pathetic when clients make queries and wrong information is given
CAN SOMEONE IN SNR MANAGEMENT WHO WORK WITH COMPLAINTS GET BACK TO ME PLEASE.
I am really gatvol to make 3 hello peter complaints daily now
Helpful (0)
Replies (4)0
Replies (4)JC
Jacques C's updateReviewer Update
06 Dec 2017, 13:59Kabelo Brett Mosimanyane, I am waiting your email response.
For your info .... I have a debit order since 2003. How in heavens name AM I BEHIND ?
If you want to give MTN a tap on the back for giving me a credit, you can gladly take it away.
This all boils down to, MTN cut me off and I am not in the wrong at all. Stop looking for possible answer to make the client look bad please.
I can will gladly show you twitter feeds, emails, online message (who doesnt get attention). So lets start there.
JC
Jacques C's update06 Dec 2017, 13:59
Reviewer Update
Kabelo Brett Mosimanyane, I am waiting your email response.
For your info .... I have a debit order since 2003. How in heavens name AM I BEHIND ?
If you want to give MTN a tap on the back for giving me a credit, you can gladly take it away.
This all boils down to, MTN cut me off and I am not in the wrong at all. Stop looking for possible answer to make the client look bad please.
I can will gladly show you twitter feeds, emails, online message (who doesnt get attention). So lets start there.
JC
Jacques C's updateReviewer Update
06 Dec 2017, 14:02And FYI .... once a statement / invoice is issued, there will be 2 amounts showing. The first amount is what will go off on the last day of the month, and the other amount is the following month's debit order.
Must I go so far to ask the CEO of MTN to contact me, as it is very clear I understand MTN statement much better than customer complaints / support / whoever
JC
Jacques C's update06 Dec 2017, 14:02
Reviewer Update
And FYI .... once a statement / invoice is issued, there will be 2 amounts showing. The first amount is what will go off on the last day of the month, and the other amount is the following month's debit order.
Must I go so far to ask the CEO of MTN to contact me, as it is very clear I understand MTN statement much better than customer complaints / support / whoever
JC
Jacques C's updateReviewer Update
06 Dec 2017, 14:16R178.78 issued 26 Jan 2017 (details E ********** 66) - 28 Feb 2017 - R178.78 Debit Order taken
Please explain to me where I didnt pay any invoice / statement PLEASE
JC
Jacques C's update06 Dec 2017, 14:16
Reviewer Update
R178.78 issued 26 Jan 2017 (details E ********** 66) - 28 Feb 2017 - R178.78 Debit Order taken
Please explain to me where I didnt pay any invoice / statement PLEASE
JC
Jacques C's updateReviewer Update
06 Dec 2017, 14:51I am asking politely please email me mr Mosimanyane (think this is the 3rd time today that I ask this, once when you called, earlier and now again).
Be professional and email me please rather to answer my replies via hello peter please.
JC
Jacques C's update06 Dec 2017, 14:51
Reviewer Update
I am asking politely please email me mr Mosimanyane (think this is the 3rd time today that I ask this, once when you called, earlier and now again).
Be professional and email me please rather to answer my replies via hello peter please.