MS
Marius S
1 reviews | Active since Jul 2011
04 Apr 2016, 08:26
Please fill in the form as we don't car
I submitted a complaint on 25 March with regards to an issue that I was experiencing with data. True to form MTN did not even give me a call in this regard and only requested that I complete a template form giving detail of how useless their service is...<br> <br> Now I get a message that I am eligible for an upgrade... Guess what? My contract expires in 4 months and I will then be porting my number to Vodacom. I am unable to to accept that I pay for a service that I am not receiving, so bye bye MTN. I hope you go bankrupt.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Apr 2016, 16:05Hello Jou_Ma,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our Coverage helpdesk require the information on the template to be filled in, so that they can investigate further and contact you with feedback.
We would like to assure you that we are actively working to improve our service levels
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our Coverage helpdesk require the information on the template to be filled in, so that they can investigate further and contact you with feedback.
We would like to assure you that we are actively working to improve our service levels
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply06 Apr 2016, 16:05
Official
Hello Jou_Ma,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our Coverage helpdesk require the information on the template to be filled in, so that they can investigate further and contact you with feedback.
We would like to assure you that we are actively working to improve our service levels
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our Coverage helpdesk require the information on the template to be filled in, so that they can investigate further and contact you with feedback.
We would like to assure you that we are actively working to improve our service levels
Kind Regards,
Zukiswa
REQ:***