PLEASE explain a top up contract

Item: MTN South Africa
Rating: 2
Author: Tanya P

Upgraded last year Oct 2014 at MTN Ruimsig to a IPHONE the months to follow been charged 3 times month after month R549.50 then came R427.13 then R469.00 followed the lady at MTN said every mnth that will be the amount that will be debited off my account and I was happy now received my MTN statement/invoice for this mnth and a different amount R487.00 what is going on every month or two a different amount thought a top up contract the amount remains the same each mnth since I have this IPHONE been so irritating different amounts being debited off my account before with my Blackberry never ever had this problem<br> PLEASE EXPLAIN .....

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Replies (1)

MTN South Africa's replyOfficial

05 Jun 2015, 10:16

Hello Tans1811,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit has been passed for the subscription fee that was incorrectly charged.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa's reply05 Jun 2015, 10:16

Official

Best regards,

PLEASE explain a top up contract

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