Please Don't Treat Me with Contempt

<p>I had some unpleasant personal problems over the last several months and, as a result, lost my prepaid number due to non-use. I phoned the call centre to get it back. I first spoke to an agent who insisted that it was impossible, even though it is not, and kept on talking over me, refusing to listen. She then got fed up with me and transferred me to a supervisor who showed me further disregard and contempt and even told me in a sarcastic tone, "And what systems would those be that would allow me to give you the number back?" insinuating that I was completely ******** of how the network issued MSISDNs to SIM cards, when it was him who was ********, even though he works at MTN. He then told me to speak to the manager when she in later in the day.</p> <p>I now do not want to speak to the manager as I fear I will treated in the same disdainful manner. I do not want to go through another upsetting experience with the MTN prepaid call centre staff.</p> <p>Please do not punish me for my personal circumstances which I had no control over. It is possible for me to get the number back as it has not yet been allocated to another customer. While I wait for your favourable response, I will purchase a starter pack in anticipation of my lost number being assigned to the new SIM Card.</p>