Please don't lie to your customers

I hope you can help me.<br> <br> I have had a complaint on hellopeter on the service MTN is giving me. A promise had been made that my account would be terminated when my contract expired.<br> <br> It was a promise made by Alice van der Merwe, reference number is ***.<br> <br> Now I see another deduction was made from my bank account on the 1st of October 2015. <br> <br> PLEASE CANCEL MY ACCOUNT - I cannot keep paying for something they promised to cancel. <br> <br> Please refund the money deducted from my account - the customer care person promised it would be cancelled. But I still see money being deducted.<br>