Please do Something

Item: MTN South Africa
Rating: 2
Author: HLAYISANI M

I phones MTN contract department at 808 last night , I had to hold for the whole hour to get a consultant to answer my call and eventually had to give up and hung up without assistance. For your information I got the picture of the phone on call. All I needed was quote for premature cancellation of my contract. Account Number: A***<br>

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

13 Jul 2015, 14:44

Hello hlayisani,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,

MTN South Africa's reply13 Jul 2015, 14:44

Official

Best regards,

Please do Something

About

Community

Businesses

Follow Us