Please deliver my upgrade : (

Firstly after I struggled for weeks to get anybody at the call centers *** / *** / 808) to phone me back and assist, I resorted to going into the MTN branch itself. First I went to the one in Lambton, then I went to the one in Boksburg & then back to the one in Lambton again. Eventually they assisted but then delivered it to a wrong address (in Pretoria). After struggling for months now to get my upgrade phone delivered to me they still are unable to assist me. Every single time I try to talk to the call center I get diverted from one person to the other all day long and with no results to show for it. I have no resorted to going down on all fours and begging them to just do their jobs. At this stage I am sorry I did not use Vodacom instead (I will not be making that same mistake twice). I even seriously doubt logging a complaint on hellopeter would even make any difference because I'm sure nobody will even bother to respond. I am really shocked at this. I have heard other people complaining before about MTN but never understood until now.